I Lost My Carthage Savings Credit Card ? Carthage Savings & Loan
10/02/2019
You work hard for your money, so you want to keep it safe and sound. That's why you always keep your debit and credit cards safe and trust your financial institution with your checking and savings accounts. But accidents happen, and you need to be prepared. So what should you do if you reach into your wallet and find your credit card is missing? Don’t panic – follow these helpful steps from Carthage Savings & Loan.
Stay Calm and Retrace Your Steps
Your first instinct might be worry, but remember that you’re in good hands with Carthage Savings & Loan. Take a deep breath, and try to remember the last place you used your Visa card. If possible, you can visit that location to ask if anyone turned it in to a cashier or employee. Be sure to check pockets, bags you don’t normally use, and any other spots at home as well. Taking just a few moments to search for your card could save you time and effort in the long term.
Cancel the Card
Once you’ve determined the card is lost, call us right away. If you realize your card is lost during business hours, you can reach out to your local branch for help by calling:
- Carthage: 315-493-3480
- Clayton: 315-686-4850
- Watertown: 315-779-9775
- Croghan: 315-346-2000
We understand that life happens outside of business hours as well, so we’re here for you then too. You can also call 800-264-5578 any time to speak with a representative right away. Let them know your card has been lost or stolen, and they’ll cancel it immediately and begin the process of getting you a new one. During your call, the service representative may ask about recent charges to confirm their validity and remove them if they are determined to be fraudulent.
Check for False Charges
Even if you believe no false charges were made, you should take a careful look at your past statements to confirm any unfamiliar purchases. If you find any, report them to us immediately so we can take action to protect your finances and identity.
Your Carthage Savings & Loan Visa card comes with a variety of fraud protection tools to help keep you safe in situations just like this one. This includes zero fraud liability, which ensures you won’t be held liable for charges made by scammers who may have stolen or found your card. Even if the worst occurs, you can rest assured that we’ll do everything in our power to make it right and restore your peace of mind.
Prepare for Your New Card
Once your new card arrives, be sure to take advantage of our fraud monitoring. While you should still review your statements every month, monitoring ensures that a team of fraud experts is always watching over your credit. If suspicious activity is detected, someone will reach out to you right away. And remember, bank and Visa representatives will never ask for PINs, passwords, your full social security number, or other sensitive data over the phone.
All that’s left to do now is update online accounts and recurring payments with your new credit card number and get back to life as usual. It’s that easy!
Stay Protected
Losing your credit card is stressful, but Carthage Savings & Loan is committed to helping you resolve the issue without hassle. We also offer a host of online security tools to protect you and your money no matter what. For more information, call 800-232-0450 or apply for a Carthage Savings & Loan Visa card today.