Survey – How Do You Finance Auto Purchases?

Offering auto loans is just one of the many ways that Carthage Savings & Loan delivers financing to our members, enabling them to achieve their personal or business goals. As it’s always our mission to provide only the best customer service, we’re surveying the community to find out about your prior experiences in financing vehicles. Your responses will allow us to enhance our auto loan services and continue to help you finance everything you need.

This quick 8-question survey should take less than 10 minutes to complete. Your responses are completely anonymous and extremely valuable to Carthage Savings & Loan. If you’d prefer to share your feedback with one of our representatives, please contact us at 800-232-0450 or visit your local branch.

1. In the past, what types of auto lending have you utilized for financing the purchase of a vehicle? (Check all that apply.)

1. 1. Large national bank
   2. Community bank
   3. Credit union
   4. Online lender
   5. Car dealership
   6. Other

2. When did you most recently finance an auto purchase?

1. 1. Within the last 12 months
   2. 1-2 years ago
   3. 2-3 years ago
   4. 3-4 years ago
   5. 4-5 years ago
   6. More than 5 years ago

3. How long was the term of your auto loan?

1. 1. Less than 24 months
   2. 24 months – 36 months
   3. 36 months – 48 months
   4. 48 months – 60 months
   5. 60 months – 72 months
   6. 72 months or longer

4. What was the interest rate of your auto loan?

1. 1. Lower than 2%
   2. Between 2% and 3.99%
   3. Between 4% and 5.99%
   4. Between 6% and 7.99%
   5. Between 8% and 9.99%
   6. 10% or higher

5. Did you trade in a vehicle as part of purchasing your new vehicle?

1. 1. Yes
   2. No

6. Did you get pre-approved before visiting the dealership?

1. 1. Yes
   2. No

7. How satisfied with you with the knowledge of representative who helped you secure your last auto loan?
   1. Extremely satisfied
   2. Somewhat satisfied
   3. Someone unsatisfied
   4. Extremely unsatisfied
   5. Indifferent
8. For your next auto purchase, how likely are you to utilize the same lending provider as you did for your most recent purchase?
   1. Extremely likely
   2. Somewhat likely
   3. Somewhat unlikely
   4. Very unlikely
   5. Unsure

 Thank You for Completing Our Survey!

Thank you for taking the time to share your input about your auto financing experiences in the past. Your feedback is what allows Carthage Savings & Loan to continue to improve our services and provide the best customer experience possible. If you are currently looking for an auto loan, visit your local Carthage Savings & Loan location to learn how you can take advantage of our competitive rates. In the meantime, use our buy vs. lease calculator tool to find out which type of financing is best for you, and don’t hesitate to contact us with any questions or concerns at 800-232-0450.