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Survey on How Can We Better Serve You ? Carthage Savings & Loan

02/01/2020

Survey – What Can We Do to Better Serve You?

Carthage Savings & Loan has spent over 100 years effectively serving members of both Jefferson and Lewis counties. Wondering about the secret to our success? Simply put, it’s the high value we place on the satisfaction of our clients. By taking your feedback to heart, Carthage Savings & Loan has consistently been able to provide you with the services you’ve wanted to see.

By filling out this quick 13-question survey, you can help Carthage Savings & Loan continue to improve and deliver the customer care that you want and deserve. If you’d prefer to speak to one of our representatives directly, please give us a call at 800-232-0450 or visit a branch near you.

  1. During your last visit to a Carthage Savings & Loan branch, how satisfied were you with your experience?
    1. Very unsatisfied
    2. Somewhat unsatisfied
    3. Neither satisfied nor unsatisfied
    4. Somewhat satisfied
    5. Very satisfied
  2. What was the reason for your last visit to Carthage Savings & Loan?
    1. Enrolling in a checking account
    2. Enrolling in a savings account
    3. Applying for a business loan
    4. Applying for a personal loan
    5. Other
  3. Overall, how easy was it for a representative to fulfill your request during this visit?
    1. Very difficult
    2. Difficult
    3. Neither easy nor difficult
    4. Easy
    5. Very easy
    6. My request was not fulfilled
  4. Which of the following terms would you use to describe this visit?
    1. Unhelpful
    2.  Inconvenient
    3. Unremarkable
    4. Accommodating
    5. Helpful
    6. Other
  5. Could you expand on your answer to the previous question? [Fill in the blank]
  6. Thinking back on the service you’ve received from us in the past 6 months, please rate your satisfaction on a scale from 1 to 5 (with 1 being the lowest and 5 being the highest):
    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
  7. How likely are you to recommend Carthage Savings & Loan to a friend or colleague?
    1. Very unlikely
    2. Somewhat unlikely
    3. Neither likely nor unlikely
    4. Somewhat likely
    5. Very likely
  8. Please select your favorite service that we offer out of the following:
    1. Digital or mobile banking
    2. Deposit accounts
    3. Loans and mortgages
    4. Surcharge-free ATMs
    5. Other
  9. Why is this service your favorite? [Fill in the blank]
  10. Did you consider banking somewhere else before choosing us?
    1. Yes
    2. No
  11. If you answered “yes” in the previous question, what made you choose us? [Fill in the blank]
  12. Do you have any suggestions about how we can better serve you? [Fill in the blank]
  13. (Optional) May we contact you to follow up on these responses? If so, please enter your e-mail address here: [Fill in the blank]

Thank You!

We sincerely appreciate that you took the time to complete this survey. By providing us with your feedback, Carthage Savings & Loan can take the necessary steps to improve our customer care and better suit your needs. If you have any questions or concerns, contact us online, visit your local branch, or call us at 800-232-0450.

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